You’ve probably all used Google Maps, and Windsor just got Street View, improving Google Maps by a factor of 10. Well, the third point on the Google mapping triangle is Google Places, a service designed to allow businesses to add their services to Google Maps.
Sounds like a great idea, huh? Everyone wins – Google’s services are enhanced, users can find and search more efficiently, and businesses have an easy way to help people find them.
Two weeks ago my business moved from my home to an office location not far away. This has to be a fairly common event, and as a service aimed at small businesses, you would think this would be well within Google Places capability. After two weeks of on and off editing, checking, forum-reading, reporting problems, moving markers, I can now tell you that even in common everyday use, Places is a disaster, unless you build a new building that is correctly located on Google Maps and your business moves there and remains there forever more.
First I updated my Google Places profile to reflect the change of address. The address now shows correctly, but the marker on Google Maps still shows at the old location. I can use the ‘move your marker’ option, but when I tried to do this at the new location which incorrectly reported the position of the street address, the result was a confusing mess where Maps, Places and Street View all end up reporting something different.
Second, I realized the new office address lists two old businesses (one at the correct address and one incorrectly placed two doors down). One has been closed down for two years, the other has been closed for over seven years. Probably in an effort to stop small businesses from tinkering with competitors listings, it is not an easy thing to alter a listing placed by someone else, but it seems as though Google expects people to politely remove their listing from Google Places once their business goes bankrupt, something I doubt anyone takes the time to do.
Added to all of this is the fact that you cannot email Google or contact them in any way for support or guidance. This is understandable, considering the number of users and the wide range of products they provide at no charge, but at what point did they begin believing their products were so bulletproof that forums and vague help documents were all that was required?
Currently my business is listed in Google Maps at the wrong location, and a search for the new address shows two outdated listings that I cannot edit or remove. Thanks a bunch Google.
Update: After some conversations with people both smarter and more frustrated than myself, I understand that Google, in their infinite wisdom decided to import existing business directory data into their system to get it started, and it’s this data that is currently un-editable in certain regions, Canada apparently being one of them.